Privacy Policy

Introduction

At CodeFirstAid, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Account credentials
• Payment and billing information
• Company information
• Technical details about your code issues (sanitized to remove sensitive data)

Automatically Collected Information

When you access our services, we automatically collect:

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for:

• Providing and improving our services
• Processing payments and managing subscriptions
• Communicating with you about your tickets and updates
• Analyzing usage patterns to enhance user experience
• Detecting and preventing fraud or security issues
• Complying with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Secure authentication via Clerk
• Regular security audits and penetration testing
• Access controls and employee training
• AWS infrastructure with SOC 2 compliance

Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Stripe (payments), Clerk (authentication), AWS (hosting), OpenAI (AI triage - code only, no personal data)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Delete your account and associated data
• Opt-out of marketing communications
• Export your data in a portable format
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@codefirstaid.com.

Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. See our Cookie Policy for details.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Ticket data is retained for 7 years for legal and quality purposes. You may request deletion at any time, subject to legal requirements.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe we have collected data from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us: